Town & Country Transit

Town & Country Transit
220 North Grant Avenue
Kittanning, PA 16201
724-548-8696

Town & Country Transit

Fixed Route Customer Satisfaction Survey

1) Please rate us in the following areas, in the past 30 days:

  Very
Satisfied
Satisfied Dissatisfied Very
Dissatisfied
Not
Applicable
Overall satisfaction
On-time arrivals and departures
Frequency of weekday service
Frequency of weekend service
Availability of seats on bus
Comfortable bus seats
Comforatble temperature on bus
Comfort at bus stops
Cleanliness inside the bus
Bus fares
Driver courtesy and friendliness
Safe and competent drivers
Bus stop maintenance
Personal safety on bus/at stops
Helpfulness of employees
Park-and-ride lots
Telephone customer service
Bus schedule availability
Bus schedule - easy to understand
Website - easy to navigate

2) What is the primary reason you use the bus?

3) How often do you ride the bus?

4) How long have you been using this transit service?

5) What is your local zip code?

6) What is you gender?

7) What is your age group?


8) What is your current employment status?

9) Will you continue using this bus service?

10) Would you recommend this bus service?

11) how do you generally get to the bus stop?

12) How do you generally get to your final destination once you get off the bus?

13) Do you have alternate transportation?

14) Can you access the internet?

15) Do you have a smart phone?

16) Do you generally use a mobility device when traveling?

17) Would you use commuter service to Pittsburgh, if available?

18) If monthly bus passes were available, would you be interested in purchasing them?


At Town & Country Transit, we respect your privacy. The information obtained from this form will not be used for any purpose other than providing feedback to improve our service. For more information, please see our Privacy Policy.

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Friday, August 23, 2019

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