Your name, address and telephone number
The date and day of your trip (example: Monday, March 7)
The service you are using (fixed route, shared ride, ADA Complimentary Paratransit, or PwD)
The scheduled trip information including times and addresses
A description of the incident
Vehicle number and whom you spoke with on the telephone, if known
Reasonable Modification Practices
Town and Country Transit (TACT) will implement and follow the practices pertaining to reasonable modification of policies and procedures with respect to transportation-related requests from persons with disabilities. Federal regulations require transit agencies to make reasonable modifications to policies, practices and procedures to avoid discrimination and ensure that their programs are accessible to persons with disabilities. The complete policy is available here .