TOWN & COUNTRY TRANSIT
Town & Country Transit • 220 North Grant Avenue • Kittanning, PA 16201 • 724-548-8696
Green Line - Ford City • Valley View • Manor - Serving:
Ford City
ManorvilleBlue Line - Mall/Hospital - Serving:
Applewold
West Kittanning
Hilltop Plaza
Franklin Village
ACMHYellow Line - Lemon Way - Serving:
DPW Office
Kittanning HS
Post OfficeRed Line - Trader Horn - Serving:
Kittanning
Ford City
ManorPersons with Disabilities - PwD Program:
PwD Online Registration Form
PwD CoPays
Supplement C Form
Supplement D FormAlll Forms Available For Download:
PwD Registration
PwD CoPays
AAA CoPays
Bus Ad Pricing
Employment ApplicationAbout Us:
Board of Directors
Meeting Schedule
Meeting MinutesDoing Business with TACT:
Advertising
Employment Opportunities & Application
Requests for Bids
Open Records Policy
Related Links
Pennsylvania Department of Transportation (PennDOT)
Pennsylvania Public Transportation Association
Armstrong County Tourist Bureau
Member Municipalities
East Franklin Township
Ford City Borough
West Kittanning Borough
Shared Ride Program
Overview & Schedule
Shared Ride Program Overview
General Information
TACT's Shared Ride service is open to all citizens in Armstrong County. Shared Ride is advance reservation, door-to-door service for the general public, senior citizens 65 years and older, and Persons with Disabilities
ages 18-64.
Shared Ride services operate Monday through Friday from 4:00 a.m. until 9 p.m. and Saturdays from 6 a.m. until 6 p.m. TACT does not operate service on Sundays and holidays.
General Public
All residents of Armstrong County can ride TACT's Shared Ride service by calling TACT and reserving a trip. However, general public riders are required to pay the full fare and do not have access to special programs to offset the cost of the trip. For more information about how to ride TACT's Share Ride service and the cost of your trip, please call our office at 724-548-8696 or 1-800-245-8588. TACT's representatives will be happy to provide you with information about our Shared Ride Program and other TACT services.
Senior Citizens
Senior Citizens 65 years and older can ride TACT's Shared Ride services at a discounted rate. The Pennsylvania Lottery provides funding for 85 percent of the cost of senior citizens' shared ride fares. Additionally, Armstrong County's Area Agency on Aging also pays for part of the fare for senior citizens that use TACT's Shared Ride to go to the
area's senior centers and shopping trips. To learn more about how you can ride TACT's Shared Ride service and the cost of your trip, please call us at 724-548-8696 or 1-800-245-8588.
Persons with Disabilities (PwD)
Persons with Disabilities, ages 18-64, can also ride TACT's PwD Shared Ride service by applying for eligibility and registering for our program. Persons with Disabilities that are eligible will ride at a reduced rate with the State paying for 85 percent of your fare. For more information about how to apply for TACT's
PwD Shared Ride program and how to ride, and to learn more about our Shared Ride fares please call TACT at 724-548-8696 or 1-800-245-8588.
Fares
TACT's Shared Ride fares are based on the distance of your trip. For example, a trip in Armstrong County that is five miles long costs $12.50. However, senior citizen riders and Persons with Disabilities only have to pay 15 percent of that cost or $1.90. To learn more about TACT's Shared Ride fares and the cost of your trip please call TACT's representatives at 724-548-8696 or 1-800-245-8588.
Days and Times of Shared-Ride Operation*Click Here for a downloadable/printable /pdf copy of this schedule. |
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| Area | Partial Destination List | Days | Times |
| Armstrong County In-County Trips |
Kittanning Apollo Elderton Ford City Leechburg Natrona Heights New Bethlehem North Vandergrift Various Physicians |
Monday - Friday Saturday |
5:00 am - 7:00 pm 5:15 am - 4:30pm |
| Natrona Heights / Delmont
Shopping (6 or more) (Pick up / Drop off at WalMart Food Entrance) |
Tuesday (2nd and 4th of month) | 11:00 am - 3:00pm | |
| Allegheney County | Forbes Regional Hospital /
Monroeville Natrona Heights / Tarentum |
Tuesdays Monday - Friday Saturday |
5:00 am - 7:00 pm 5:00 am - 7:00 pm 5:15 am - 4:30 pm |
| Pittsburgh Mills Shopping (6 or
more) (Pick up / Drop off at Borders) |
Friday (2nd and 4th of month) | 11:00 am - 3:00 pm | |
| Butler County | Butler Commons Butler Hospital Butler VA Sarver / Saxonburg Area Various Physicians |
Wednesday and Friday | 7:00 am - 3:00 pm |
| Clearview Mall Shopping (6 or
more) (Pick up / Drop off at Main Mall Entrance by Texas Roadhouse |
Wednesday (2nd and 4th of month) | 11:00 am - 3:00 pm | |
| Clarion County | Dialysis Various Physicians |
Monday, Wednesday, and Friday | 6:00 am - 2:00 pm |
| Indiana County | Various Physicians | Tuesday and Thursday | 9:00 am - 4:00 pm |
| Pittsburgh Medical Trips | Allegheny General Eye and Ear Hospital Mercy Hospital St. Margaret's VA Hospitals UPMC Hospitals Various Physicians West Penn |
Monday, Tuesday, Thursday | 5:00 am - 7:00 pm |
| Westmoreland County | Leechburg New Kennsington Vandergrift |
Monday - Friday Saturday |
5:00 am - 7:00 pm 5:15 am - 4:30 pm |
| *Exact days and times of service depends upon the demand. For further information on other areas in the county, Please contact TACT. | |||
Reservations
Reservation Procedure
Shared Ride customers that need to reserve a trip must call TACT's office 48 hours in advance. Reservationists are available Monday through Friday from 8 a.m. until 4 p.m. at 724-548-8696 or 1-800-245-8588. To schedule a trip on Monday customers must call TACT's office no later than Thursday of the previous week.
Our representatives will take your information over the phone and input your name, address, phone number, and the day and time of your trip into our computer reservations program. We will keep an accurate database of customers' contact information and trip logs.
Cancellation/No-Show
Cancellation/No-Show Policy
Town and Country customers who wish to cancel a scheduled trip must notify TACT at least two hours in advance of their pick-up time to cancel their trip. Any cancellation not complying with the two-hour policy will be considered a no-show.
To cancel a trip, please call TACT's office at 724-548-8696 or 1-800-245-8588. Representatives are in the office and available to take your call from 8 a.m. until 4 p.m. Monday through Friday. If you are calling after hours or on weekends or holidays to cancel a trip, please leave a message on TACT's voicemail with your name, phone number and the date and time of the trip you need to cancel.
Drivers are not permitted to accept information regarding cancellations. You must call TACT to cancel your trip reservation.
No-Show Policy
A no-show occurs when a Shared Ride customer does not cancel his or her trip at least two hours in advance, cancels at the door or does not show up for their ride. TACT's No-Show Policy consists of a progressive, three-strike process before a customer has to pay a fine or full-fare for the cost of the trip. The three strike process is identified below.
- 1st Offense: The customer will receive a written warning, which will include a copy of TACT's cancellation and no-show policy. A copy of the letter will be placed in the customer's file.
- 2ndOffense: The customer will receive a written notification and charged full-fare for the cost of the no-show trip. The customer will not be permitted to resume riding until the charge is paid in-full. Any future no-shows after the second warning will result in additional full-fare charges for all subsequent no-shows within a one-year period.
No-shows and late cancellations create significant problems for TACT and our customers. These types of infractions cost TACT a lot of money that can never be recovered. Additionally, no-shows and cancellations inconvenience other customers that rely on TACT for rides to jobs, school, shopping and the doctor.
Therefore cancellations should be made as soon as you become aware of the fact that you will not need the service.
Effective July 1, 2011
Click Here for a downloadable/printable .pdf copy of the
Cancellation/No-Show Policy.
Appeal Process
TACT's customers have a right to appeal any no-show decision. To appeal, please call TACT's office at 724-548-8696 or 1-800-245-8588 to obtain an appeal form. Complete the form and submit it to TACT's office. Forms can be submitted by mail to TACT, 220 North Grant Avenue, Kittanning, PA 16201, by fax to 724-545-3356 or by email to
kslibengood@tandctransit.com. TACT representatives will review the appeal and make a decision, which will be issued in writing to the customer. Customers will be permitted to use TACT's service while their appeal is being considered.
Appeals must be made in a timely manner. Therefore, appeals must be made within 14 days of the date on the no-show letter sent by TACT. Otherwise appeals will not be considered.
Complaints
Complaint Procedures
All of TACT's employees are responsible for taking complaints from Shared Ride customers. Therefore, when TACT receives a complaint call, our representative answering the call will immediately greet the customer and listen to their complaint. TACT's representative will document the complaint on a Complaint Form including the caller's name, address, telephone number and a description of the problem. Our representative will advise the caller that a Manager will get in touch with them as soon as we have investigated the complaint. (Riders with complaints are encouraged to contact TACT in a timely manner within five days of the incident.)
The complaint will then be given to a Manager who will investigate the problem by contacting all of those involved with the issue. If the complaint deals with a specific driver who is determined to be at fault, TACT's Manager will document the incident and put a copy of the complaint in the driver's file along with any appropriate discipline actions that were taken. The Manager will record his or her findings and resolution on the Complaint Form.
All complaints will be addressed and closed-out within three days from the day the complaint is received. TACT's Manager will contact the customer with the results of the complaint investigation and close-out the complaint.
Complaints that are submitted anonymously will not be considered or investigated by TACT.
AAA / PwD Co-Pays
Fares and AAA Customer Co-Pays |
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Click Here to download a  .pdf version of this fare schedule. |
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| Zone | Miles | Fares | State Pays | Non-Sponsored | Center & Medical | |
| In County Fares | Zone 1 | 0-4.9 | $12.50 | $10.60 | $1.90 | $0.63 |
| Zone 2 | 5-9.9 | $14.50 | $12.30 | $2.20 | $0.73 | |
| Zone 3 | 10-14.9 | $16.50 | $14.00 | $2.50 | $0.83 | |
| Zone 4 | 15-19.9 | $18.50 | $15.704 | $2.80 | $0.93 | |
| Zone 5 | 20-24.9 | $20.50 | $17.40 | $3.10 | $1.03 | |
| Zone 6 | 25-29.9 | $22.50 | $19.10 | $3.40 | $1.13 | |
| Zone 7 | 30+ | $24.50 | $20.80 | $3.70 | $1.23 | |
| Zone | Miles | Fares | State Pays | Non-Sponsored | Center & Medical | |
| Out Of County Fares | Zone 1 | 0-4.9 | $20.50 | $17.40 | $3.10 | $1.03 |
| Zone 2 | 5-9.9 | $22.50 | $19.10 | $3.40 | $1.13 | |
| Zone 3 | 10-14.9 | $24.50 | $20.80 | $3.70 | $1.23 | |
| Zone 4 | 15-19.9 | $26.50 | $22.50 | $4.00 | $1.33 | |
| Zone 5 | 20-24.9 | $28.50 | $24.20 | $4.30 | $1.43 | |
| Zone 6 | 25-29.9 | $30.50 | $25.90 | $4.60 | $1.53 | |
| Zone 7 | 30+ | $32.50 | $27.60 | $4.90 | $1.63 | |
| Zone | Miles | Fares | State Pays | Shopping | |
| All Shopping Fares | Zone 1 | 0-4.9 | $12.50 | $10.60 | $1.25 |
| Zone 2 | 5-9.9 | $14.50 | $12.30 | $1.45 | |
| Zone 3 | 10-14.9 | $16.50 | $14.00 | $1.65 | |
| Zone 4 | 15-19.9 | $18.50 | $15.704 | $1.85 | |
| Zone 5 | 20-24.9 | $20.50 | $17.40 | $2.05 | |
| Zone 6 | 25-29.9 | $22.50 | $19.10 | $2.25 | |
| Zone 7 | 30+ | $24.50 | $20.80 | $2.45 | |
| AAA pays for all Escort Fares. There is no co-pay | |||||
| Customers eligible for the AAA sponsorship are responsible for paying the co-pay (the shaded columns) dependent on authorization level. | |||||
Fares and PwD Co-Pays |
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| Click Here to download a .pdf version of this fare schedule. |
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| Zone | Miles | Fares | State Pays | Co-Pays | |
| In County Fares | Zone 1 | 0-4.9 | $12.50 | $10.60 | $1.90 |
| Zone 2 | 5-9.9 | $14.50 | $12.30 | $2.20 | |
| Zone 3 | 10-14.9 | $16.50 | $14.00 | $2.50 | |
| Zone 4 | 15-19.9 | $18.50 | $15.704 | $2.80 | |
| Zone 5 | 20-24.9 | $20.50 | $17.40 | $3.10 | |
| Zone 6 | 25-29.9 | $22.50 | $19.10 | $3.40 | |
| Zone 7 | 30+ | $24.50 | $20.80 | $3.70 | |
| Zone | Miles | Fares | State Pays | Co-Pays | |
| Out Of County Fares | Zone 1 | 0-4.9 | $20.50 | $17.40 | $3.10 |
| Zone 2 | 5-9.9 | $22.50 | $19.10 | $3.40 | |
| Zone 3 | 10-14.9 | $24.50 | $20.80 | $3.70 | |
| Zone 4 | 15-19.9 | $26.50 | $22.50 | $4.00 | |
| Zone 5 | 20-24.9 | $28.50 | $24.20 | $4.30 | |
| Zone 6 | 25-29.9 | $30.50 | $25.90 | $4.60 | |
| Zone 7 | 30+ | $32.50 | $27.60 | $4.90 | |
| Zone | Miles | Fares | State Pays | Co-Pays | |
| Escort Fares | Zone 1 | 0-4.9 | $1.00 | $0.85 | $0.15 |
| Zone 2 | 5-9.9 | $1.50 | $1.25 | $0.25 | |
| Zone 3 | 10-14.9 | $2.00 | $1.70 | $0.30 | |
| Zone 4 | 15-19.9 | $2.50 | $2.10 | $0.40 | |
| Zone 5 | 20-24.9 | $3.00 | $2.55 | $0.45 | |
| Customers Eligible for the PwD Program are responsible for paying the co-pay (the shaded column). | |||||
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This page last updated: 9/24/2010 5:23:54 AM